Welcome to CQI Learning Lunches! This content is provided courtesy of Dennis M. Sergent for your use and learning as part of the collection of dozens of PDFs available from the Continual Quality Improvement (CQI) Learning Lunch programs hosted by Dennis.

We recently launched a collection of YouTube videos to supplement our coaching, consulting and learning workshops.  Our aim is to connect the science of improvement with evidence-based methods to implement our strategies and tactics.  These videos are intended to introduce the newcomer and remind more experienced learners of these very useful practices.  We urge everyone to learn the wide variety of methods we use to make improvements.  Here we are reminded that a focus on the tools themselves is a waste of time, instead we learn when it is time to use the right methods with the right tools.

We are also reminded that copying what we have seen others do without understanding it is not about learning or improvement.  When we find a practice that we’d like to try ourselves, we get someone experienced in the methods to coach our first attempts, so we learn the “know how” as well as the “know why”.

Please think of these videos as brief resources to reach for as a reminder, most are less than 10 minutes.  We have organized some of them in collections and playlists or series of related topics.  With some, we’ve included PDFs of the presentations and other supplemental documents.  They supplement, yet do not replace learning together with others in our Sergent Results programs and there are other video resources that are part of our learning platform.

We hope our resources inform your thinking and practice. We encourage you to experiment with new ways of thinking and practice; please call or write when we can help you learn and improve. We also offer these as evidence of our theories that work in knowledge-based practice. We will be happy if you use them too, delighted if you learn evidence that proves these theories wrong.

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