Our Story

In 1995, we set out to make a meaningful difference for individuals, teams and organizations to improve their operating system results. Drawing on W. Edwards Deming’s philosophy of innovation and quality, we recognized organizational defenses and overcome them with “trust and communication linked to purposeful actions” (Chris Argyris, 1991).

We designed methods aligned with Deming’s philosophy and system of profound knowledge to engage both executives and frontline teams. Our first client was a major telecom and internet services provider. Building on that success we helped organizations across the private sector, financial services, education, government, health and human services, and non-profit fields.

Our Values

We see a better world for everyone, created by people collaborating in effective teams.  

We help you learn the fundamentals of innovation, quality, and improvement, so you can add value for your customer and the system you work in. You’ll learn how to apply scientific methods to manage, reduce, or eliminate wasteful activities and improve anything that affects your professional productivity. We help you achieve your desired results as a high-performing team.

  • Respect for people and diverse perspective

  • Focused on customers

  • Constructive and positive communications

  • Building relationships through trust and value

  • Knowledge based and effective decision making

  • Constant purpose with strategic focus on vision

  • Leadership to help people as individuals

  • Management to change and improve the system

  • Quality through engagement and teamwork

Our Founder

Dennis Sergent

PrINCIPAL CONSULTANT, Sergent Results Group

Dennis advises senior executives and board members, specializing in leading organizational transformation while working with teams to increase capability through practical methods from the science of improvement and knowledge. 

Dennis helps clients deliver better outcomes for their customers. He has held executive operating roles in large, complex, global corporations as well as mid-size organizations including non-profits, public administrations and educational institutions.  He has deep expertise helping organizations change their structures, system, and processes to improve results.

Dennis has been a featured speaker at numerous conferences, universities and corporate events. He serves on the Advisory Council of the W. Edwards Deming Institute. He also served as board member and Chair of Michigan Lean Consortium; Board member and President of the Capital Quality Initiative; and Board member of Dayton Defense Contractors Association.