Our Beginning

In 1995, we set out to make a great difference for people and the teams they spend a large part of their life in.  We knew the Deming philosophy of quality and his colleagues such as Brian Joiner, Peter Scholtes and Russell Ackoff. We also knew the organizational defenses and methods to overcome them with trust and communications linked to purposeful actions described by Chris Argyris. We also were knowledgeable in the spread methods developed by Everett Rogers. 

We designed a method to engage the greatness within everyone who wants to cooperate and do great things together.  We found ways for people and teams to put their best work into the hands of their customers, suppliers and teammates through knowledge from the science of improvement.

Our Values

We see a better world for everyone because of the work done by people collaborating in teams.  

We help you learn the fundamentals of innovation, quality & improvement, to add value to your customer and the system you work in.  We help you learn what you can do with science to manage, reduce, or eliminate wasteful activities and improve anything affecting your professional productivity.  We help you attain your desired results as part of a team.

Our Values

  • Respect for people and value diversity

  • Focused on customers

  • Constructive and positive communications

  • Building relationships through trust and value

  • Knowledge based and effective decision making

  • Constant purpose with strategic focus on vision

  • Leadership to help people as individuals

  • Management to change and improve the system

  • Quality through engagement and teamwork

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Meet Dennis

Dennis Sergent

PrINCIPAL CONSULTANT, Sergent Results Group

Dennis is an advisor to senior executives and board members.  He specializes in leading organizational transformation while working with teams to facilitate learning the science of improvement and the power of methods with knowledge. 

Dennis helps clients deliver better outcomes for their customers. He has served in executive operating positions in large, complex, global corporations as well as mid-size organizations including non-profits, public administrations and educational institutions.  He has deep expertise helping organizations make changes to their structure, systems, and processes to improve results.

Dennis has been a featured speaker at many conferences, universities and corporate events. He is a member of the Advisory Council of the W. Edwards Deming Institute. He has served as board member and Chair of Michigan Lean Consortium; Board member and President of Capital Quality Initiative; Board member of Dayton Defense Contractors Association.