Dig deeper into the work of W. Edwards Deming and learn the scientific methods behind his philosophy. As Dr. Deming believed, working together is fundamental to solving and preventing problems, with knowledge and methods to create more effective outcomes. This interactive workshop aims to reveal blind spots to teamwork and presents new fundamental concepts and strategies from the Deming Management Method.

Using the Deming Management Method, manage yourself and your organization more effectively. With a deep understanding of systems, variation, people, and evidence-based knowledge, you will be better equipped to shift resources from problem solving to problem prevention. Ultimately, practices in the Deming philosophy create stronger, more prosperous organizations, benefiting owners, executives, leaders, managers, workers, suppliers, customers, and communities.

This 52 hour program is facilitated each week as 3 hours of online learning and practice in your workplace on your schedule, plus a 1 hour webinar for each of the 13 weeks, with a capstone presentation in the last session.

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Design Teams are a disciplined way of learning and improving processes together after predictable developmental phases of forming, storming, norming and performing. Unlike committees in status quo operations, Design Teams learn how to become highly effective and save precious time to work their PDSAs and learn what improves their process, and the system it is part of. 

Learn the practical, scientific methods behind these methods of working together in engaged  teams, preventing, and solving problems, building capability with interactive practices and tools.

Members of self-directed Design Teams typically solve problems, handle decisions, and take  action to resolve issues within their charter’s scope. The focus around five critical roles helps  boost the effectiveness of the team while minimizing team size to speed decision making.  

Ultimately, these principles and practices create stronger, more effective teams, benefiting  owners, leaders, workers, suppliers, customers, and communities. Senior leaders, board members, managers, and staff, as well as customers and suppliers will benefit by attending. We encourage whole teams to attend so they can participate in collaborative learning and a common immersion experience. 

Discovering Opportunities for You & Your Organization to: 

• Focus resources on creating a team to design improvement. 

• Demonstrate the value of 5 specialized roles in effective teams. 

• Boost the effectiveness of the team while minimizing team size to speed decision making.

• Promote discipline around thinking together as a team and then acting to increase customer  value and reduce waste. 

• Create the ability for your team to do more in less time. 

• Increase cooperation and productivity. 

• Increase quality and continually improve effectiveness. 

Gain Insight & Understanding Into: 

• The broader value and application of principles from the science of improvement and Deming Management Methods integrated with the knowledge of high-performing teams.

• How to keep stakeholders and sponsors engaged and informed, then use their feedback to  improve.  

• Greater innovation, teamwork, and productivity with knowledge and reduced tampering.

• Improved leadership decision making with evidence. 

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Coaching others begins with our own thinking and gathering more information helps us understand the intersection of people and events in a system or process of interactions. We cannot help others fix the problem if we do not understand all the conditions that lead to problems in behaviors present or absent. When we learn constructive ways to say what we think, and practice different ways to give and receive feedback from team members, customers, and owners, we build trust in the people who form the essential relationships in sustainable organizations.

Coaches should think of themselves first as managers, helping people improve some aspect of the process or system. Coaches become leaders when they help others think differently to see alternative choices, or to recall the methods to solve a particular situation. Leaders at every level are encouraged to understand the critical importance of developing the team by developing the people within the team.  In the process of developing others, we develop our own capabilities.

This is typically delivered as a 40 hour workshop over 10 weeks.

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Learners will discover the foundations, philosophy, definition, purpose, practices, tools, and benefits of Lean practice informed by the science of improvement as described by W. Edwards Deming and others. The focus is on effective, sustainable, continual, and incremental improvements of a system, not just the parts and learning from example of the Toyota Production System and other Lean systems. In this program, you will learn that Lean begins with thinking differently about work, about systems, to always consider innovation and creation of customer value over cost cutting, quality improvement as a way of life, and a never ending journey toward a sustainable, fear-free environment that treasures and respects people and values effectiveness, efficiency and equity!

This 16 week program is enabled by eLearning lessons and exercises on the DemingNEXT platform, integrated with on-the job practices every week in your workplace and weekly webinars. A unique feature of our Lean and Deming program is that participants bring real problems from their work in service or manufacturing to use what they learn each week to improve a problem using new capabilities acquired with Lean and Deming principles, processes, methods, and tools.

For weeks 11-15, participants will choose one or more workplaces to practice key Lean and Deming. These are the five 4-hour events that can each take place in person with all cohort members at one location:

• Lean Assessment – Preparation and Assessing an Organization’s Site

• Lean Assessment – Feedback to Organization’s Site

• Rapid Improvement (Kaizen) Blitz – Planning and Execution

• Value Stream Mapping – Planning and Execution

• Value Stream Mapping Follow Up and Prioritization

Included in these 5 events, participants will be able to prepare and facilitate each event and use some of the fundamental methods of improvement such as brainstorming, affinity, digraphing, prioritization matrices, action item logs, follow up cycles, operational definitions, and recommendations along with templates for each.

Each of these in person events has a value of more than $10,000, if you paid an outside consultant to conduct this type of event. Beyond the $50,000 actual cost savings, by learning how to do these events in your own organization, the potential added value is immeasurable.

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The aim of this program is to engage your thinking about how you can develop your skills as both a manager and leader so you can become highly successful. We deliver integrated management knowledge and skills to transform managers into leaders with behaviors required at different organizational levels. We encourage you to start developing into one of the best leaders in your industry by developing and transforming yourself in order to transform your organization.

This is facilitated as a five month development program that includes four-full day sessions each month in the virtual classroom and twenty weeks of practice on the job between sessions.

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When roadblocks, waste and bad results seem overwhelming, starting over with idealized design and interactive planning can help you manage the mess. Idealized design is a way of thinking about change that is deceptively simple: In solving problems of virtually any kind, the better way to get better outcomes is to imagine what the ideal solution would be and then work backward to where you are today. This ensures that you do not erect imaginary obstacles before you even know what the ideal process and system is for the beneficiaries and system stakeholders.

This 24 hour program is conducted over four days, learning first to use parallel thinking, then designing the whole system or process based on what we need, not on what we've got in the status quo.

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Continual improvement, quality and innovation work in ways that may at first seem counter to what you have been taught. Much of what has been called “management science” is just plain wrong. The content has been tailored to help everyone in public administrations, executives, managers, staff and suppliers in government, education, healthcare, even non-profits to learn how to improve your organization as a system. Through this program, you will learn what is knowledge with the real and relevant methods of science to deliver evidence of improvement.

In 4 hours a week, this 13 week program will help you see your role and your organization differently. With 12 months of access to the award winning DemingNEXT eLearning system, you can follow the curriculum of one hour a week in DemingNEXT, supplemented by a moderated webinar with a Deming Institute advisor at the end of each week. In between your learning in DemingNEXT modules and each week’s webinar, you can take one hour to dive into deeper into resources like a study guide, job aids and templates on our SRG website and spend an hour each week practicing what you learn from your self study on your own schedule.

Your dialogue with other members of the cohort and curation with the Deming Institute advisor will help you see what you would not otherwise see. You’ll learn about the choices in front of you as you implement and spread improvements across your organization.

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Access Content Here!

This unpublished content is provided courtesy of Dr. Henry R Neave. Henry has particularly concentrated on making the course eminently suitable for interested newcomers to Dr. Deming’s teaching. But this is not to imply that individuals and groups who already have some relevant background will not also benefit from the course!

• PDFs are available from each link, or you may click the header “12 Days to Deming” below to go to the Google Drive folder containing all files.

• Comments can be made by clicking the message icon in the top right corner.

• Henry strongly recommends that you begin with the introductory 8-page Welcome Booklet, and then work through the course as organized alphabetically below.

• Enjoy!

The Welcome Booklet does not only introduce the course itself: it also briefly summarizes Dr. Deming’s life and work—especially useful for the newcomer. There is one optional extra file included below: the 12 Days New Decade Update. This was originally written for the many people who had been following, and often helping with, the development of 12 Days to Deming over the past several years.

Henry retired in 2004 as W. Edwards Deming Professor of Leadership and Management in the Business School of England’s Nottingham Trent University. He is 2001 recipient of the American Society for Quality’s Deming Medal, Honorary Fellow of the Chartered Quality Institute, and author of The Deming Dimension.