Welcome to CQI Learning Lunches! This content is provided courtesy of Dennis M. Sergent for your use and learning as part of the collection of dozens of PDFs available from the Continual Quality Improvement (CQI) Learning Lunch programs hosted by Dennis.
You may click the title to view or download these files and please contact us if you have any questions or would like to explore these topics more!
Aim, Purpose, Vision, and Mission
Alignment, Adaptation, and Engagement (Part 1)
Alignment, Adaptation, and Engagement (Part 2)
Appreciative Inquiry and the Soar Strategic Model
Brainstorming and Benchmarking
Coaching People to Their Best Performance
Conflict Management and Resolution
Continual Investment over Continual Improvement
Continual Improvement: Paradigms and Principles
Culture: What is it, Can it be Adaptive and Full of Leadership
Customers & Understanding Their Voice
Multicultural and Virtual Teams
Overcoming Roadblocks and Curves in the Road to Success
Performance Analysis and Root Cause
Planning the Perfect Meeting With Quality
Project & Program Management: Intersections with the PDSA Cycle
Promoting Actions & Cause Networks
Remote Team Challenges and Solutions
Six Thinking Hats: New Tools for Solutions
Skilled Incompetence & Managerial Malpractice
Small Business Quality Benefits
Testing and Evaluating Ideas with Doug Mead
Transforming from Fear to Trust
Understanding a Theory of Knowledge: How We Know What We Know