A New System of Quality in Process Interactions

July 17, 2015

There is a model and a method to create a systemic view of any organization. We can use the scientific method and engagement with the people who know it best, the subject matter experts who work in the system. This concept has a foundation in both knowledge and experience to define and manage systems and their performance. This moves management of organizations from complexity to clarity around a system with an aim and common purpose, with shared values and action in concert with the aim and purpose of the system.

The foundational references and sources to understand the elements of this system model are integrated with process and methods to uncover what we really know about our systems. Two fundamental references are the work of Russell Ackoff in systems thinking along with the work of W. Edwards Deming in his definition of the Deming System of Profound Knowledge ® or SoPK. Deming's diagram "Production Viewed as a System" forms this model and comes from both "The New Economics" and "Out of the Crisis". Also the work of Associates in Process Improvement (API) and their "Quality As A Business Strategy" has advanced the work of Ackoff and Deming in defining and managing systems through the linkage of processes within systems.