Manage More By Doing Less

August 15, 1977

Beginning

The purpose of this paper is to provide an early example of my management thinking and methods to a team about the work we did together to improve the services provided in the communities we served. This “mental model” helped us work together as a front line team in the AT&T Bell System which we were an essential part of. At the end is a verbatim quote from the book by Raymond O. Loen, “Manage More By Doing Less”, the Foreword written by the Chairman of General Mills. I have adapted his writing to create a mental model that I shared in my own words, to reflect how I hoped to manage as we worked towards a common purpose of serving the people and communities we did business in.