Process, Outcome and System Measures for Long Term Supports and Services

September 1, 2018

The aim of this white paper is to describe and promote the use of a system of integrated metrics to measure the improvement of the Long Term Care, Support & Services (LTSS) system in federal, state and local government organizations.

The purpose of such a system is to measure the overall quality, safety, effectiveness, timeliness and value of long-term supports and services to include the delivery and improvement of the care provided to citizens in government health and human care systems (GHHS) and to align improvement work across multiple processes, agencies and providers. This includes aging and disability populations who may need services and supports as citizens in the communities they reside in, as well as in long term care or congregate care facilities.

A balanced set of LTSS process, outcome and system measures, is needed to provide GHHS leaders and other stakeholders with data that help them evaluate the overall performance of the core dimensions of quality, effectiveness and value, as well as equity. These measures serve as inputs to continual quality improvement planning as an LTSS and GHHS strategy.